Privacy Policy Statement

Which Health Cover is a trading style of Heath Crawford Limited. Heath Crawford and its affiliated companies (collectively referred to as “we,” or “us”) respect your privacy. This Privacy Policy Statement describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us.

By accessing our website or purchasing our products or services you agree to this Privacy Statement in addition to any other agreements we might have with you. This Privacy Statement does not govern the practices of entities that our Company does not own or control, or people that our Company does not employ or manage.

Consent and Legitimate Interests

We may ask for your consent to contact you by certain communication channels for arranging insurance contracts. You may withdraw your consent at any time.

As an insurance broker we process data for commercial benefit, based on Legitimate Interests. These include:

• Postal and telephone marketing of relevant products or services.
• ID protection and fraud prevention (e.g., Credit Reference checks).

You may object to this processing at any time.

Collection of Personal Information

We collect information such as your name, contact details, product preferences, medical history, criminal convictions, and driving offences. This may occur when:

• You correspond or speak with us.
• You visit our website.
• You take out an insurance policy via us.
• You contact us for help.

Use of Personal Information

Your data may be used to:

• Arrange and deliver requested products and services.
• Manage customer relationships and provide support.
• Perform research and analysis on product use.
• Communicate with you about relevant services.
• Transfer data to third parties for legally permissible purposes.

We do not sell personal information to third parties.

Disclosure of Personal Information

We may share your personal information with:

• Partner insurers and service providers.
• Law enforcement or government bodies where legally required.
• Other third parties with your consent or direction.

Cookies and Links

Our website uses cookies to store preferences and improve usability. You can block or delete cookies via your browser settings.

Retention of Personal Information

We keep your data only as long as necessary, usually up to 7 years after expiry of an insurance contract, unless longer retention is required by law.

International Transfers

We only transfer personal information within the European Economic Area (EEA).

Your Rights

You have the following rights:

• Right to be informed – to know how your data is used.
• Right of access – to request details of data we hold.
• Right of rectification – to correct inaccurate data.
• Right to erasure – to request deletion of your data.
• Right to restrict processing – to stop certain processing but keep minimal info.
• Right to data portability – to transfer your data to another provider.
• Right to object – to stop processing for marketing or legitimate interest purposes.
• Rights regarding automated decision-making – we do not use automated profiling.
• Right to withdraw consent – you can withdraw at any time.
• Right to lodge a complaint – with the Information Commissioner’s Office (ICO).

Direct Marketing

We will only send direct marketing communications to individuals who have opted in. Consent does not remain valid indefinitely and will be withdrawn if agreements are cancelled.

Changes to Privacy Statement

This Privacy Notice may change. Last updated: 2 July 2020.

Contact Us

If you have any questions, please contact our Privacy Officer:

Heath Crawford Ltd
Email: [email protected]
Phone: 020 8421 7030